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Retail industry
An IT organization in the retail industry faces unique challenges, including keeping up with e-commerce technologies and protecting consumer data and financial information.
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Highlights
Asian consumers,led by China, are doing more of their purchasing online. Asia has also seen exponential growth in the use of mobile devices for both purchases and payments.
The highest contributor to shrinkage in the Singapore retail industry was customer theft, accounting for 53.0%, the third-highest percentage in the region.
In apparel retailing, competitive differentiation is key to attracting and keeping loyal customers. This white paper reveals the results of a new IBM Institute for Business Value survey and identifies the attributes that drive customer advocacy.
Today's consumers want to be listened to, known and empowered. This report discusses the findings of an IBM survey of over 30,000 consumers in 13 countries, which proves the point, revealing the changes in tech-savvy shoppers - from the things that drives them to that which irks them.
To meet customer demand and position itself for further expansion, Ferragamo selected business software from SAP to bring cohesion to the company’s IT landscape.
