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A symbol of success, power and good luck, the dragon is the most distinguished animal in the Chinese Zodiac. Here are 5 tips for companies that can help businesses stay ahead of the curve in the competitive year of the dragon.
Indian consumers are turning to social media as a viable alternative to the phone for customer service, research from Ovum has revealed.
Most businesses focus on how automated systems help them to save money and not the customer experience.
Overall, companies continue to search for ways to gauge and demonstrate social media's contribution to the bottom line.
Companies are feeling the strain of dealing with the array of inquiries they now receive via mobiles, smartphones and other technologies.
Asia United Bank (AUB), a medium-sized privately held banking organization in the Philippines, has embarked on a project to improve it's loan processing systems and ultimately its customer service.
Consumers that use contact centers can look forward to better service as organizations realize that great service is the way to keep them from taking their business elsewhere.
Avaya has launched the new version of Avaya IP Office, the company’s flagship communications solution for small and medium-sized enterprises (SMEs).
Salesforce.com, an enterprise cloud computing company, has renewed its customer service product strategy with Service Cloud 2, an upgrade to an earlier version which was announced in January this year.
By providing a centralized customer database and integrating it with other customer-related applications, a Customer Relationship Management (CRM) solution can ensure a cohesive, coordinated approach to every business function that involves dealing with customers.
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Knowledge Central
This KPMG whitepaper identifies trends and shifts in consumer preferences that are already changing the very fundamentals of revenue creation and generating new opportunities for businesses to expand their footprint and drive exponential growth.
The International Financial Reporting Standard (IFRS) for Small and Medium-sized Entities (SMEs) is a set of high quality financial reporting principles that is tailored for the capabilities of smaller businesses and for the needs of those who use small company financial statements.
Crystal Edge, Zepto Consulting, ESL Industries and SD Group have invested in Microsoft Office 365 to support business goals.
Recruitment specialist Robert Walters needed a global network that wouldn’t let users down and a partner that it could depend upon to provide a competitive and responsive service. After considering a range of different network options, the company decided to deploy an IP VPN solution from Telstra.
