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The common picture of SMBs is of a sector battered by recession, overlooked by governments, and starved of credit by banks. Many small business organizations propagate this image – after all, they exist to generate more support for their members.
The International Association of Outsourcing Professionals bestowed this distinctive honor on Convergys in its annual ranking of the world’s Top 100 providers of outsourced services.
The use of social media for customer service by Chinese consumers has almost doubled in the last two years, as more and more turn to it as a viable alternative to the phone
More than half of midsize companies are planning to increase their information technology (IT) budgets over the next 12 to 18 months.
To integrate campus student information systems at 11 separate campuses, Malaysia's INTI Education Group has adopted an open-source based customer relationship management application.
Software with role-based access or a persona-based interface offers users a more efficient way to do their jobs using ERP, BPM or CRM systems. Learn how here.
This free interactive eGuide provides a detailed, easy-to-use, easy-to-understand approach to grasping the concepts of Social networking and how to make money from it using a CRM solution that is tweaked to take advantage of the technology and the power of the Web 2.0 platform.
A Yankee Group survey of sales management, salespeople and IT practitioners at large organizations reports that CRM implementation based on a Software as a Service delivery model are far more likely to result in successful CRM implementations compared to the traditional on-premise approach.
These are tough times for SMBs. While resources, efficiency and liquidity challenges linger, the importance of thinking strategically for the long-term and investing for future business growth has not diminished. Yet, it's not all doom and gloom.
Building customer loyalty helps companies to increase profitability — and to beat the competition. The best way to build loyalty is through an effective customer relationship management strategy.
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Knowledge Central
Find out more about the benefits of employing endpoint security best practices and the cost of neglecting them. Read the 2012 Endpoint Security Best Practices report.
Midsized firms no longer need to be trapped in a productivity rut with this step-by-step guide to virtualize and consolidate their IT infrastructure.
Uttam Energy Tech realized several performance benefits with Red Hat Enterprise Virtualization 2.2 and more recently ran a proof of concept with the Red Hat Enterprise Virtualization 3.0 Beta to examine the forthcoming features of the new platform.
When Siemens Enterprise Communications launched its OpenScape Cloud Services to extend its voice and UC services to customers using a public cloud, the company looked at setting up secure and reliable IT and communications infrastructures as well as high-availability data centers in Germany and in the US.
