New services help reduce complexity and costs of managing suppliers

By SMBWorld Asia Editors | Feb 22, 2012

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HP has introduced new services that enable enterprises to integrate, manage and govern complex multivendor environments, resulting in reduced risk and costs.

According to Forrester Research, “business groups are adopting cloud 2.5 times faster than IT groups. Procurement of cloud services from external suppliers by business groups separate from services developed by IT is creating ‘supplier sprawl.’”

“Managing and measuring complex IT sourcing environments in terms meaningful to the business has become a pressing need for the CIO, particularly with the recent and rapid adoption of cloud computing,” said Will Cappelli, research vice president, Gartner. “An end-to-end management solution to govern and measure multisourced IT environments will be critical to gaining timely service performance and financial information in order to optimize the IT supply chain and avoid the costs of supplier sprawl.”

The new HP Service Integration and Management offering gives enterprises a single view into multisourced services, including cloud services, whether provisioned internally by IT or externally by non-IT business groups. The offering provides organizations with transformational consulting services, including a roadmap that identifies required processes for improving management and performance of multiple supplier environments.

By providing a standard IT architecture and integration model for all services, HP Service Integration and Management helps clients create an agile and easily governed IT environment.

The service also improves service performance by tracking performance status against operating budgets and business goals. HP Service Integration and Management helps clients improve availability and management of services by proactively monitoring service health with real-time visibility into the performance of all services.

HP claims the service can also decrease service disruption and related business risks by rapidly identifying those suppliers responsible for critical service interruptions.

The offering also aims to reduce IT maintenance costs through integration and centralization of multiple supplier services management.

“The lack of visibility into services delivered by multiple suppliers, including those from cloud providers, leads to inconsistent service levels across the organization and increases IT management risk and costs,” said Mike Ng, general manager, Software, South-east Asia, HP. “Our new offering gives organizations the processes and tools needed for improved insight and better governance of all suppliers, while reducing complexity and cost.”

Visibility into multivendor environments
HP Service Integration and Management helps organizations develop the right supplier integration and management roadmap to achieve business goals by providing an overall topology of IT services as well as indicating how each service maps to different business objectives. With real-time visibility into business service performance, as well as the performance of relevant suppliers, clients also can proactively monitor their service delivery.

In combination with the HP IT Performance Suite of software, HP Service Integration and Management helps clients establish an enterprise-wide governance and business service operating model that improves IT performance, simplifies management and meets compliance requirements. At the center of the offering is the HP Capability Framework, a reference model used to streamline and reduce the complexity of global multivendor IT environments and the cost of supplier sprawl.

The HP Service Integration and Management Roadmap Service helps clients simplify management of multiple suppliers to reduce risks and costs associated with compliance regulations. The roadmap, developed by HP consultants, includes information about all of a client’s suppliers, including internal IT groups and external service providers. Once implemented, all suppliers are standardized on the same operating model so they can be held accountable for service level agreements.