Avaya IP Office 8.0 optimizes team performance for SMBs

By SMBWorld Asia Editors | Jan 27, 2012

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Avaya has unveiled Avaya IP Office 8.0—the new version of the company’s unified communications (UC) solution for small and mid-size enterprises (SME).  The new version introduces a range of advancements for improving collaboration, including a comprehensive set of mobile capabilities that drive better team performance and keep mobile workers connected to their colleagues and customers wherever they go.

The new mobility application for Avaya IP Office 8.0—called one-X Mobile Preferred for IP Office— enables users to access a comprehensive set of unified communications capabilities on Android-compatible devices now, and on iPhone devices in early 2012.

Among the key features of the new product includes multi-party conference management via mobile device which offers the ability to invite, view, mute and drop participants during a conference call. Users can set up voice conferences by selecting participants and with one touch, initiate the group conference.

Another feature is the integrated presence, which enables users to display availability status to co-workers via mobile device (e.g. available, do not disturb), and show specific times of availability based on a user’s Microsoft Outlook calendar. Unavailable workers can let colleagues follow them and receive an alert when availability resumes.

Meanwhile, the instant messaging feature lets workers easily find business colleagues via an integrated corporate directory and begin text chats with multiple co-workers simultaneously.

The product also features ‘geopresence’, which displays one’s location anywhere in the world, and is ideal for teams in places such as hospitals, hotels or companies where employees need to quickly identify a co-worker’s physical location.

With visual voicemail, users can see all of their business voicemails on their mobile device with date/time information. Users can hear voicemail messages as they are being left in real-time and access a call in progress to converse.

The Avaya IP Office 8.0 also offers new “serverless” collaboration capabilities delivered through an integrated unified communications module, called the Avaya C110 Unified Communications module. This can eliminate the need for an external server in IP Office implementations, helping to simplify deployment for partners, reduce installation times and decrease equipment costs.

Additionally, new desktop IP Office plug-ins embed communications into popular business productivity applications, providing a more convenient way for workers to communicate via their preferred application.

The feature enables users to:

- Use federated presence to bring Google Talk and IP Office contacts into Avaya one-X Portal for IP Office—the company’s ‘all-in-one’ communications portal for SMEs.
- Make and receive phone calls from a Salesforce.com page.
- View directory contacts for Google Talk and IP Office in one location, with click-to-call and conference capabilities.
- Use visual voicemail within an employee’s Microsoft® Outlook e-mail window.